Highlight Mission

You will support customers and the Sales team as a technical application expert. In this role, you will use your experience in analytical instrumentation and process analytical technologies (PAT) to maintain customer support and satisfaction, by implementing InSpek’s on-chip sensors.

  Responsibilities

• Customer assistance:

-Develop an understanding of client requirements and challenges, delivering technical solutions and support.

-Ensure smooth operations through proactive maintenance and troubleshooting of equipment.

• Product demonstrations:

-Perform hands-on operation of hardware and software tools to meet client specifications.

-Perform and supervise installation and analysis of PAT technology both at company premises and at client sites.

-Organize and conduct training sessions for clients on new and existing PAT applications.

• Project management:

-Coordinate with various stakeholders to ensure project deliverables align with timelines and quality standards.

-Assist in preparing detailed reports documenting experiment results, product issues, and resolution steps.

-Cross-functional collaboration: work closely with R&D and Sales teams to refine products and address technical queries.

-Leadership and guidance: provide technical leadership in project settings, guiding teams towards achieving business and technical milestones.

-Continuous learning and development: stay updated with the latest industry trends and technologies in PAT to enhance service delivery.

Competencies

• MSc (or equivalent experience) in analytical chemistry, biotechnology, engineering, or a related field
• 3+ years of hands-on experience as an engineer working with analytical instrumentation and/or process analytical technology (PAT).
• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently
• Effective project management and organizational skills to coordinate with various stakeholders and ensure timely delivery of project outcomes
• Excellent communication skills, both in articulating technical concepts to clients and collaborating with cross-functional teams
• Availability to travel in and out of France.
• Proficiency in English, French is a plus.
• Good comprehension of bioproduction and pharmaceutical processes.
• Raman spectroscopy experience is a plus.

Benefits

• Health and life insurance (100%)
• Meal vouchers
• Flexible remote work policy
• Employee stock options (BSPCE)
• 7 weeks of holidays (for eligible employees)
• Regular social events
• Growth opportunities with potential for leadership roles
• Inclusive culture
• Unique opportunity to be an early employee at an innovative startup